Refund Policy

We want you to be satisfied. Here is how we handle refunds and cancellations.

Last updated: 20 March 2026

Overview

ZoboLedger ("we", "us", or "our") offers subscription-based bookkeeping services. This Refund Policy explains when you may be eligible for a refund, how to request one, and what to expect. We aim to be fair and transparent with our Nigerian SME users.

When Refunds May Apply

Subscription cancelled within trial or cooling-off period

If we offer a free trial or a short cooling-off period and you cancel before the first paid charge, no payment is due. If you were charged in error during this period, we will refund the amount.

Duplicate or erroneous charges

If you were charged twice for the same period, or charged in error (wrong amount or wrong product), we will refund the duplicate or erroneous amount once verified.

Service failure

If the service was unavailable or materially defective for an extended period and we cannot resolve it, we may offer a partial or full refund for the affected billing period at our discretion.

How to Request a Refund

To request a refund, contact us at support@zoboledger.com and include:

  • Your registered phone number or email
  • The date and amount of the charge
  • A brief reason for the refund request

We will review your request and respond within 5–10 business days. If approved, refunds will be processed to the original payment method where possible; processing may take an additional 5–14 business days depending on your bank or payment provider.

When Refunds Do Not Apply

We generally do not offer refunds for:

  • Change of mind after the subscription has started and the service has been used
  • Partial use of a billing period (e.g. cancelling mid-month)
  • Failure to use the service (e.g. not sending transactions)
  • Charges that comply with our published pricing and your active subscription

Cancelling your subscription stops future charges but does not automatically entitle you to a refund for the current period.

Questions and Contact

If you have questions about this Refund Policy or your payment, reach out at support@zoboledger.com. We are here to help and will treat all requests fairly and in line with this policy. For subscription and payment terms, see our Terms of Service.