Get help with ZoboLedger
Most answers are in WhatsApp — tap Help and browse commands. For billing, account access, or anything stuck, message us or email our team.
Step-by-step WhatsApp guides
Task-first instructions for bookkeeping, billing, reports, and e-invoicing. Pick the job you are trying to finish.
Getting Started
Edit, void, or fix a transaction
Found a wrong amount or duplicate entry? Here is how to fix it using the entry reference number — from a quick edit to a full void.
View guideStore and manage expense receipts
Keep proof photos and PDFs for expenses and asset purchases — upload on record, add later, or download a period pack for your accountant.
View guideGetting started with ZoboLedger
Set up your account, understand the Help menu, and start recording transactions on WhatsApp. No app downloads needed.
View guideHow to record sales and expenses on ZoboLedger
Send plain text, a voice note, or a receipt photo. Here is how ZoboLedger captures your transactions, what to do with drafts, and how to check what you have recorded.
View guideE-Invoicing
E-invoice setup
Set PASCA as your NRS provider, activate your business in WhatsApp, and upload NRS cryptographic keys.
View guideCreate B2B and B2G e-invoices
Use the Invoice menu to create NRS-compliant B2B (business) and B2G (government) e-invoices, manage drafts, and check fiscalisation reports.
View guideIssue NRS B2C receipts from WhatsApp
After a retail sale, tap Generate a receipt for an NRS-compliant QR PDF. Create one from History anytime — no extra credits.
View guideReports & Compliance
Account & Recovery
Account, billing, and credits
How to check your plan, subscribe or cancel Premium, buy credits, and understand what credits are used for.
View guideBranches and staff on ZoboLedger
Premium lets you run up to 5 branches with linked staff WhatsApp numbers. Here is how to create a branch, add staff, record from the right location, and pull per-branch reports.
View guideManage your profile and settings
View and update your business details, adjust reporting preferences, and configure books lock from WhatsApp.
View guideManage your subscription: upgrade, switch plans, cancel, or resume
How to upgrade to Premium, switch between monthly and yearly billing, pause or cancel your subscription, and resume when you are ready.
View guideRecover account
Verify your email and link a new WhatsApp number if you lost access to your old phone.
View guidePricing & Premium
Plan features, unified credits, branch limits, and how to subscribe on WhatsApp.
View plansLegal & refunds
Refunds and the legal terms that apply to your ZoboLedger subscription.
Refund policy
When refunds apply, how to request one, and what happens when you cancel mid-period.
Read policyPrivacy policy
How we collect, use, and protect your data when you use ZoboLedger on WhatsApp.
Read policyTerms of service
The terms that govern your use of ZoboLedger, subscriptions, and e-invoicing features.
Read policySupport FAQ
Send 'Hello ZoboLedger' to our WhatsApp number. You'll get 7 free entries to try the service.Getting started guide · How to record transactions
Visit our e-invoice setup guide for step-by-step instructions on activating PASCA, uploading crypto keys, and creating your first invoice.E-invoice setup guide · Create B2B/B2G invoices · Issue B2C receipts
Visit /recover and follow the account recovery flow. We'll send a secure link to your registered email.Account recovery
Send 'My profile' or 'Manage subscription' in WhatsApp, or visit your Account & billing menu from Browse commands.Subscription management · Account, billing, and credits · View plans
Use the transaction reference number (e.g., GH-20260623-2) with the Edit or Void command in WhatsApp.Edit, void, or fix a transaction
Still need help?
Start on WhatsApp for product questions. Use email for billing disputes, account recovery escalations, or when you need a human follow-up.
Message the ZoboLedger bot for setup tips, command help, and quick reports. Tap Help → Browse commands inside the chat — most answers are instant.
Message on WhatsAppFor billing, refunds, or account issues, email us with your WhatsApp number, business name, and what you expected to happen. We aim to reply within one business day.
support@zoboledger.com